I’ve mentioned a few times that I do some voluntary work through in Falkirk on a fairly regular basis but I’ve never actually said what that work involves. However, last night I was really chuffed when I was presented with a wee certificate that signals the end of nine months as a trainee and marks my accreditation as a fully qualified Samaritan.
It’s not all that long since SAMS weren’t encouraged to reveal to anyone – apart from their families – what they were doing when they skulked off into the night (or day, or early morning!) for a shift. But sensibly, in my opinion, that’s all changed and the decision whether or not to disclose their Samaritan status is very much left up to the individual volunteer. Only my family and a few of my friends knew that I was training to be - then working under supervision as - a Samaritan, but I’d always intended being totally open about it once I’d fully qualified. I think there’s far too much secrecy, stigma and hush surrounding the issue of emotional distress and mental health as it is; the more open we can all be about it, and the more we talk about the help that’s on offer - in my humble opinion - the better.
One of the arguments against ‘coming out of the closet’ as a SAM is that it might put friends or family members off phoning for fear of hearing a familiar voice. Well, the chances of that happening are extremely slim - mainly because callers aren’t always put through to their local branch and, if they were, there are so many different volunteers working so many different shifts that there’s only a pretty remote chance that the person answering the phone would be someone the caller knew. If it did happen, the person would be assured that their call would be treated with the utmost privacy and, of course, they would be offered the opportunity to speak to another volunteer. One of things that Samaritans pride themselves on is the complete and utterly confidential, safe space they provide for anyone who needs to talk.
Anyway, it is still a valid reason for some volunteers to choose to keep quiet about being a SAM, but it’s not reason enough for me. I think the positive aspects of being open about working as a Samaritan far outweigh the reasons for keeping it a secret.
One of the most important of these is the opportunity to spread the word that SAMS are just ordinary folk; ordinary folk from all walks of life who've been through a long – and pretty intense – training process, who will listen to people without judging, who won’t interrupt inappropriately and won’t offer their own experiences or opinions or advice, who won’t divulge anything to anybody outside of SAMS and will allow anyone - anyone at all - who’s feeling really low, or upset, or depressed, or confused, or worried, or sad, or is grieving, or is manic, or has financial problems ... well, I think you get the picture... the time and space just to talk. It’s a bit of an urban myth that it’s only people who are thinking about committing suicide that phone Samaritans. The vast majority of calls are from people who are in some sort of emotional distress, but only a relatively small percentage (20%) of those calls are from people who are already either actively suicidal or are having suicidal thoughts. The idea is to, hopefully, help prevent some people actually getting to that stage just by lending an ear.
So, these ordinary folk – who aren’t there as doctors or psychoanalysists or financial advisors or bereavement counsellors or any other kind of specialist – basically just offer a friendly (though well-trained) ear. It’s been shown time and again that listening to someone, unconditionally, can help to reduce their distress; no matter what kind of state of mind they’re in. Offering a friendly ear (that isn’t linked to any kind of religious organisation – another urban myth surrounding the Samaritans) is precisely what the Samaritans do, twenty four hours a day, seven days a week – and it makes me feel great, after a lot of training, mentoring and building up of experience, to be able, at last, to call myself a fully qualified SAM.
Oh, by the way, once I step out of that duty room, I’m just plain Jane again; so, there may well be times that I don't give my full attention to a story, or times that I inappropriately interrupt when someone’s pouring their heart out, and I might even glaze over when someone goes on a bit (sorry Alex!) - for all of that, I apologise in advance! But, I do like to think that what drew me to Samaritans in the first place - being told that I'm a good listener and wanting to put that to good use - will always be with me to some extent, both inside the duty room and out!